Question: What is the quality of denim like?
Answer: The material of our Denim Jackets is a 100% cotton, it is non-stretch and very breathable. If we were to compare our denim to some of the top brands - we are happy to say it's the same quality. We took inspiration from the big giants dealing with denim and wanted to make sure you get the same quality from us.
Question: Does the paint come off with a wash?
Answer: Absolutely not, that being said, the wash care is important. You must wash your denim with your hands in cold water. The paint will not come off. We use very high quality paint and paint made for the exact use of fabric and denim. Denim as a material does not let the paint crack, because it absorbs the paint well and gives us a good canvas to paint for you!
Question: What about the embroidery? Does that come off?
Answer: Nope! Just take care of it! The artists who make your pieces have been making all kinds of designer pieces for over 18 years. Experience has taught them which threads to use and which to not.
Question: How Is a piece made? Do you print or paint?
Answer: This is one of our most frequently asked question. We make each piece with our hands. Each piece is made separately, it is not a factory produced good. While those have their own charm and are beautiful in their own might, Paneni wanted to sell something so much personal and clothing that was just beyond factory printing. We wanted you to have art in your wardrobe.
Question: What’s the procedure of getting a custom made jacket?
Answer: Custom Made jackets is something we love to make for you! Our prices for the jacket completely depend on the artwork. You can feel free to send us your own jacket and we will be happy to make it on that for you! And all custom made jackets are pre-paid. There is a $20 fee for getting a design made in case you want us to design the jacket for you. This fee gets adjusted into the total amount of the jacket.
The procedure is simple - you drop us a message on our contact form or send us a message on WhatsApp and we'll help you out with the rest.
Question: How much time does it take for you to ship a jacket?
Answer: Since we make each piece separately, it takes us a minimum of 5-6 days to ship a jacket out and 4-5 days for it to reach you. Paneni is dealing with a very high order quantity and we’re so so so happy that you all love our art and appreciate it so much! We might take an extra day or so to make your jacket, but the wait will be worth it.
Question: Can I return a jacket?
Answer: Anything you have bought from the website, which is not a custom made jacket, can 100% be returned. You must let us know in the first 5 days of receiving the order. All you have to do is drop an e-mail on email@example.com or send us a message on +91 9560977202 and tell us your order number and name. Once we receive the item, and the item is not damaged, worn or torn, we will refund your money in full, into your bank account. If you have a size discrepancy, please mention it in the e-mail, we will send you the size that you’re looking for. You will have to cover the cost for shipping it back to us.
Question: What are the precautions you are taking for COVID?
Answer: Your jackets are being shipped from a COVID free environment. All our artists are being checked for their temperature, are sanitizing as often as they can and are taking all the precautions necessary. You can read more about it here. We hope you are being safe and healthy. <3
Question: What’s so special about a Paneni Jacket?
Answer: Everything. Everything because someone actually spends the time and energy to make a piece for you! Because you are special, and that’s all we want. For you to wear your own expression, art that you relate to, for whatever it is that you stand for! So, we’re all a bunch of artists making art for anyone who is an artist, who loves art and you could be anyone, a musician, an artist, a dancer, a chef, a sportsman, a doctor, a salesman, BUT for everything you do, we know that whatever you excel at is art in itself. You appreciate art and we adore you!
You can see some of our reviews over here, and feel free to reach out to us at any time.